Returns
You can return most items within 30 days of delivery. To qualify, the item needs to be unused, in the same condition you received it, and in its original packaging. To start a return, reach out with your order number: call or text (732) 754-6262, or use the contact page at 4leggedpets.com.
Items we cannot take back
- Opened food, treats, and supplements, for safety reasons
- Used grooming tools, litter boxes, and litter
- Clearance and final-sale items
Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, contact us within 48 hours with a photo and your order number. We will replace it or refund you, and we cover the return shipping.
Return shipping
You pay return shipping unless the item arrived damaged, defective, or wrong. Use a trackable method; we are not responsible for returns lost in transit.
Refunds
Refunds are issued after we receive your returned package and inspect it. Once it passes the check, we refund the item price to your original payment method. Most refunds post within 5 to 10 business days, depending on your bank. Original shipping charges are not refunded unless the item arrived damaged, defective, or wrong.
Late or missing refunds
If your refund has not appeared after 10 business days, contact us with your order number and we will track it down.
Contact us
4 Legged Pets LLC
1297 Centennial Ave, Suite 5-333, Piscataway, NJ 08854
(732) 754-6262
4leggedpets.com